AACA strives to provide high quality service to the public. Our staff is committed to answering enquiries clearly and respectfully.
Details about our assessment programs and pathways to registration are available on our website, however if you have further queries our staff is available to answer your questions. Email and phone enquiries are acknowledged or/and replied to generally within two business days.
Applications for our assessment programs are processed within the timeframe specified in the Guide for Applicants for each program. Any delays due to the need to seek further information or unforeseen circumstances will be communicated to the applicant.
AACA welcomes your feedback about how we can improve our services. Your feedback can be emailed to: firstname.lastname@example.org. Improvements in our processes are ongoing and our forms and guidelines are reviewed regularly and updated when required.
If you have a complaint about our services, or the way in which our services have been provided, you may submit your complaint in writing to email@example.com. All complaints are logged and a response to the complaint is provided to the complainant within 7 working days. Depending upon the nature of the complaint the response will be provided by a programs officer or the CEO.
If you are unhappy about the result of an assessment undertaken by the AACA, you may lodge an Appeal to the AACA to have the decision reviewed. Please refer to the appeals process detailed in the Guide for Applicants for each program, or as outlined in your Outcome Letter.
AACA does not deal with complaints against an architect, or against a person inaccurately representing, or representing another, as an architect. AACA does not deal with complaints made against an architect relating to unsatisfactory conduct or misconduct in the course of professional practice. Such complaints are dealt with by Australian State and Territory Architect Registration Boards.