Privacy Policy & Terms

Privacy Policy

This privacy policy sets out how AACA uses and protects any information that you give AACA when you use this website.

AACA is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

AACA may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We collect information about you when you:

  • provide us with your email address;
  • access and communicate with us through our website;

In particular, our online application forms collect information from individuals relating to professional education & experience as part of the architecture accreditation pathways that we assess. All information is stored securely by the AACA and only used for assessment purposes.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. We may use cookies to identify the web pages being visited. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.

AACA will not disclose or publish information that identifies individual machines, or IP addresses, without consent or otherwise in accordance with the NSW Privacy and Personal Information Protection Act 1988.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Payment Terms

We only accept online payment via Visa and Mastercard. All prices are in Australian dollars (AUD). Applications are exclusive of Goods & Services Tax (GST).

Your payment details are protected during transmission using 256-bit SSL encryption via Westpac Payway. We do not store any part of your credit card number, expiry date or CCV number on our server.

Refunds Policy

Please read all the information very carefully before you submit any online application. AACA does not provide refunds once an application has been submitted, this includes if you simply change your mind or make an incorrect selection during an online application process.

Feedback

AACA strives to provide high quality service to the public. Our staff is committed to answering enquiries clearly and respectfully.

Details about our assessment programs and pathways to registration are available on our website, however if you have further queries our staff is available to answer your questions. Email and phone enquiries are acknowledged or/and replied to generally within two business days. 

Applications for our assessment programs are processed within the timeframe specified in the Guide for Applicants for each program.  Any delays due to the need to seek further information or unforeseen circumstances will be communicated to the applicant.

AACA welcomes your feedback about how we can improve our services. Your feedback can be emailed to: mail@aaca.org.au. Improvements in our processes are ongoing and our forms and guidelines are reviewed regularly and updated when required.

Complaints

If you have a complaint about our services, or the way in which our services have been provided, you may submit your complaint in writing to mail@aaca.org.au. All complaints are logged and a response to the complaint is provided to the complainant within 7 working days. Depending upon the nature of the complaint the response will be provided by a programs officer or the CEO.

If you are unhappy about the result of an assessment undertaken by the AACA, you may lodge an Appeal to the AACA to have the decision reviewed.  Please refer to the appeals process detailed in the Guide for Applicants for each program, or as outlined in your Outcome Letter.

AACA does not deal with complaints against an architect, or against a person inaccurately representing, or representing another, as an architect. AACA does not deal with complaints made against an architect relating to unsatisfactory conduct or misconduct in the course of professional practice.  Such complaints are dealt with by Australian State and Territory Architect Registration Boards.

Disclaimer

The Architects Accreditation Council of Australia makes this material available on the understanding that users exercise their own skill and care with respect to its use. Before relying on the material in any important matter users should carefully evaluate the accuracy completeness and relevance of the information for their purposes and should obtain appropriate professional advice relevant to their particular circumstances. The material at this site may include views or recommendations of third parties which do not necessarily reflect the views of the Architects Accreditation Council of Australia or indicate its commitment to a particular course of action. Links to other web sites are inserted for convenience and do not constitute endorsement of material at those sites or any associated organisation product or service. These external information sources are outside our control. It is the responsibility of users to make their own decisions about the accuracy currency reliability and correctness of the information at those sites. By accessing information at or through this site each user waives and releases the Architects Accreditation Council of Australia to the full extent permitted by law from any and all claims relating to the usage of the material made available through the website. In no event shall the Architects Accreditation Council of Australia be liable for any incident or consequential damages resulting from use of the material.

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Architects Accreditation Council of Australia
Gadigal Country
Suite 3, Level 5, 75 Castlereagh Street
SYDNEY NSW 2000

Located on Gadigal Country, the AACA acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respects to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.